A happy home is the best home
Customer care
At Thomas Alexander Homes, one of our core values is the principle that ‘little things matter’.
Constantly referring back to this mantra ensures we pay close attention to every detail in our homes and guarantees that each one is built to the highest possible standard, using only top-quality materials, fixtures and fittings.
To give you the confidence that you’ll be able to enjoy your new home from day one, we’ll be with you at every stage of your house buying journey, ensuring each step is simple and transparent, from helping you identify your new property, to providing thorough after care once you have moved in.
ICW Building Warranty
2-Year Warranty: as a handmade product and as a house settles, it is normal to discover minor defects. Refer to your After Sales Service to find out what is covered by our 2-year homebuilder warranty.
10-Year Warranty: https://i-c-w.co.uk/services/residential-warranties
The Consumer Code
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What our customers say
“My husband and I have fallen in love with the homes built by Thomas Alexander Homes, we are impressed with the quality of the build, the design and overall appearance, we are really hoping and looking forward to buying our next home on one of their new developments to be launched in 2025″.
Christine & Kevin
Manor Gardens
“My wife and I recently visited your Brafferton development and having shown interest in the Marlborough House, we were grateful to be put in touch with your sales manager, Laura Pickles. I would like to convey our thanks for Laura for her help, advice and the very professional way she handled our enquiry. She went out of her way to address our requirements and also arranged a visit to your Church Fenton development to see the latest releases and provide additional information. When compared to the reception received at some of your competitor sites, Laura excels for her demeanour and presentation. I must also give thanks to Dan who provided very useful information and further details. Clearly, both are a credit to your organisation”.
Colin & Jane
Manor Gardens
“We would like to thank Gemma and Anne for everything that they have both done for us, we haven’t moved in as yet as the sale on our property is on line for completion the end of November ???? we are slowly moving things across Tom and Martín has helped us a lot and sorting out a few issues for us. I don’t know of any other builder that goes out of their way like Tom does, he take pride in his site and it’s lovely.”
David & Maureen
Manor Gardens